How the National Bank of Mauritania acquired 90,000 customers in less than a year
- Sector BtoC Neobank
- Country Mauritania
- Use case Digital Bank Launch
About the National Bank of Mauritania (BNM)
The National Bank of Mauritania (BNM) is one of the country's leading banks, committed to significant growth. Serving over 75,000 individual and business clients, BNM offers a comprehensive range of banking services. In 2023, BNM launched its digital bank, Click by BNM, marking the start of its digital transformation. This new service aims to enhance financial inclusion and promote the adoption of digital financial solutions. Click offers a fast, reliable, and secure way for users to transfer and send money and pay bills, including administrative services.
Recently, BNM introduced a new offer for its overseas clients, allowing deposits into a Click account using an international card. This initiative targets the Mauritanian diaspora in France, Belgium, and North America, while adhering to local regulations. Additionally, BNM plans to facilitate cross-border transfers with countries in the region such as Senegal, Mali, and Ivory Coast.
BNM’s challenges in the face of rapid growth
BNM previously worked with a provider that failed to adequately meet its needs in developing a digital bank. Facing rapid growth and increasing demands from clients and prospects, it became essential to partner with an entity capable of supporting this digital evolution and meeting BNM's future needs.
The Solutions: Why BNM chose Skaleet Core Banking Platform
By choosing Skaleet as a partner, BNM opted for a robust and reliable solution, perfectly suited to managing an extensive agent network. The modularity and scalability of Skaleet's Core Banking, especially with its continuous delivery approach, were crucial in this decision. Additionally, Skaleet's open APIs allowed BNM to independently launch promotional marketing campaigns and develop its interoperability connector with the national Mauritanian switch.
"With Skaleet's project team, we were able to deploy the testbed platform in just a few weeks. Skaleet's time-to-market was a critical factor in the success of our digital transformation project." says Amadou Ba
The Success: Launching a new digital banking service with Skaleet
By opting for Skaleet's Core Banking, BNM successfully launched its digital banking service, catching up on three years of digital offerings in just a few months.
"Skaleet has allowed us to deploy our digital banking service and, most importantly, enables us to offer cutting-edge digital banking services today."
Click built a significant partner network, reaching over 90,000 clients in just one year. In a country where the growth of the agent and merchant network is considered a competitive advantage, Click successfully implemented its network model in line with the strategy defined at the project's launch.
New services are now launched in record time. “We can deploy new features very quickly. For example, Airtime with three operators, as well as various administrative services such as electronic payments for passports, national ID cards, residency permits, extracts, and tax stamp duties in collaboration with the General Directorate of Treasury and Public Accounting (DGTCP), were put into service in just a few weeks."