SPA: build your banking solution with unlimited possibilities

As banking operations become more complex, teams need to gain agility in order to respond more quickly to challenges related to customer service, internal management, and compliance. To meet these needs, Skaleet offers Skaleet Process Automation (SPA), a powerful and flexible tool that enables the automation of business workflows with low code, no technical dependency, and above all, fast implementation.

With SPA, you can create new features that allow you to customize your CBS according to your specific needs, delivering a tailored solution adapted to your business. Thanks to configurable workflows, SPA makes it possible to manage a wide range of use cases such as sending customer notifications, automated data verification, or setting up internal alerts. Business teams regain control of their key processes, operate autonomously, and focus on what matters most: delivering customers a smooth and responsive banking experience.

Below are concrete use cases already implemented by our clients to optimize their daily operations with Skaleet Process Automation.

Fraud Management with ComplyAdvantage: 100% customizable and autonomous integration

 Thanks to the SPA connector with ComplyAdvantage, teams can configure the data flow required for fraud detection without relying on Skaleet. The back-office decides which data (first name, last name, transaction amount, etc.) should be sent depending on the scenarios. For example, based on the client profile, the connector can adapt the data transmitted to ComplyAdvantage.

A concrete use case: when a new KYC data is added to the platform, it can be automatically sent to ComplyAdvantage via SPA without going through a change request. This autonomy provides significant time savings and greater responsiveness to compliance requirements.

Seamless Onboarding and Automated Data Verification

When a new client registers, Skaleet Process Automation automatically verifies that the data extracted by Checkout.com (formerly Ubble), the online identity verification solution, matches the information entered in the registration form. In case of inconsistencies (e.g., an incorrect date of birth or name), a notification is immediately sent to the back-office via Slack or email. If everything is consistent, the account can be opened automatically. This automation enables quick handling of anomalies, ensuring a smooth and compliant onboarding process. It simplifies the verification work for teams, making onboarding faster and reducing the risk of losing clients at this crucial step.

Real-Time Customer Engagement

SPA becomes a powerful lever to activate contextual marketing communications. For example:

• When a client makes their first card payment, they can receive a personalized welcome email or in-app notification.
• If an account balance falls below a defined threshold, SPA automatically triggers an alert via email or push notification, inviting the client to make a transfer.

These targeted communications strengthen customer relationships and support better usage management.

Operational Alerting: Monitoring Critical Thresholds

SPA also allows internal teams to monitor critical financial thresholds in real time. If a general account exceeds a certain amount, an alert is automatically sent by email to the relevant back-office manager. This mechanism prevents unanticipated overruns and enables proactive management of financial flows.

While the examples above highlight specific use cases, the possibilities are in fact unlimited as long as the information can be retrieved via a third-party system (webhook, API, SFTP, database, etc.), extending even to the creation of AI agents powered by external LLMs.

Skaleet Process Automation empowers financial institutions to regain control over their processes, accelerate their operations, and deliver an optimized customer experience. With its flexibility and fast implementation, SPA becomes a strategic lever to combine compliance, efficiency, and customer satisfaction.