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The Amazonization: The keys to a successful business model in the banking sector 💡
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Has the bank changed due to the customers and the environment? 👀
The financial industry faces new challenges. The shift from one-size-fits-all bank to banking for everyone includes a cultural and technological change. Skaleet releases a few video interviews to deep down in this perspective. For the third episode, Régis Folbaum (Head of Payments at La Banque Postale) speaks up about La Banque Postale's digitalization.
" Digital banking means adapting to the market's evolutions: meeting customer expectations to help them doing their daily banking operations independently, ensuring that they can have a digital relationship with their bank and conduct engaging operations digitally. "
Régis Folbaum - Head of Payments at La Banque Postale
Has the bank changed due to the customers and the environment?👇
Three main elements explain the bank's digitalization: regulation, technology changing the customer journey through mobile devices, and competition spurred by fintech.
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